At Giftdilse.com, every product is custom-made with love in India. Since our gifts are personalized, we do not offer refunds. However, we do provide replacement under specific conditions outlined below.

Cancellation & Changes Policy

  • Order Cancellation – Only possible within 1 hour of placing the order.
  • Details Update – Email, Address, Pincode & Mobile Number can be updated within 2 hours only.
  • No Product Changes – Once confirmed, products cannot be edited or added (except within the 2-hour window).
  • How to Request – Send your request to contact@giftdilse.com within the allowed time.
  • Social Media Disclaimer: Complaints or updates raised on social media will not be considered. Please contact us only via our official email.

Replacement Policy (No Refunds)

  • Mandatory Unboxing Video – A 360° unboxing video must be recorded at the time of delivery.
  • Submit Proof Within 24 Hours – Send video/photos via email to contact@giftdilse.com within 24 hours of delivery.
  • Without Valid Proof – Replacement will not be possible.
  • Issue Reporting – Any fault must be reported via email within 24 hours.
  • Quality Check – Replacement is approved only after our QC team verifies the issue.
  • Processing Time – Once verified, replacement is initiated within 48 hours.
  • Color Disclaimer – Minor color differences may occur due to printing. Eligibility for replacement will be confirmed by QC.

Wrong Information Policy

  1. Orders with incorrect details (address, pincode, mobile number, etc.) are not eligible for replacement.
  2. In case of RTO (Return to Origin), re-shipment is possible after the parcel reaches our warehouse, but extra courier charges will apply.

Products Not Eligible for Replacement

  • No valid photo/video proof.
  • No unboxing video.
  • Complaint not reported within 24 hours.
  • Failure to coordinate with delivery partner (we attempt delivery up to 3 times).

FAQ – Cancellation & Replacement

Q1. Can I cancel my order?

➡️ Yes, only within 1 hour of placing the order.

Q2. Can I change my details (email, address, pincode, mobile)?

➡️ Yes, but only within 2 hours of placing the order.

Q3. Can I add new products after confirming the order?

➡️ 🚫 No, adding products is not allowed after confirmation.

Q4. Do I need to record an unboxing video?

➡️ 🎥 Yes, unboxing video is mandatory for replacement.

Q5. What is the time limit to report an issue?

➡️ ⏱️ Within 24 hours of delivery via email with photo/video proof.

Q6. What if I don’t provide proof?

➡️ 🚫 Replacement will not be possible.

Q7. How will replacement be processed?

➡️ 🔍 After QC check → ✅ If approved → ⏳ Processed within 48 hours.